Refund policy
At COVARÉ, we stand behind the quality of our products and want you to feel confident in your purchase.
If for any reason you are not satisfied with your order, we accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging.
Because our products are classified as personal care and hygiene items, we are unable to accept returns for products that have been opened, used, or tampered with.
Return Eligibility
To qualify for a return:
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The item must be unused and unopened
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The product must be in its original packaging
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The return request must be made within 30 days of delivery
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
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Opened skincare products
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Used products
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Products without original packaging
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue.
Please include:
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Your order number
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A description of the issue
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Photos of the damaged or incorrect item
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original method of payment within 5–10 business days, depending on your bank or card provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Return Abuse Protection
COVARÉ reserves the right to refuse returns that show signs of use, excessive wear, or abuse of our return policy.
This is the line many brands use to protect against people using the product then trying to return it.
Contact
For return requests or assistance, contact: